Dartford Crossing comes under fire again as Dartcharge lambasted as ‘ludicrous’

PUBLISHED: 12:25 25 June 2015 | UPDATED: 12:01 02 July 2015

Dartford Crossing

Dartford Crossing


While most transactions are smooth, some problems have arisen with new system

A motoring organisation has blasted Dartcharge - the Dartford Crossing remote payment system - claiming it is ‘ludicrous’.

The new scheme - called Dart Charge - has been in place since November 29. Motorists have no longer had to stop at toll booths to pay for the crossing. Instead, they can pay remotely, either online, on the phone, in certain shops or by post.

The idea behind this is that free flowing traffic should move more quickly, as overhead cameras using number plate recognition technology are in place to catch any toll-dodgers who will be issued a fine for non-payment.

While the majority of users have a smooth experience, some users have suffered problems with being double charged, or getting through to the call centre.

Now Dartsave have put together an infographic, showing some statistics they say demonstrate the failure of Dartcharge. You can see the infographic here.

Dartsave director Chris Billing said: “Our infographic is a quick way to see just how badly users of the Dartford Crossing are being let down by Sanef and Highways England. There needs to be a major reform of the system because the cost to motorists is completely ludicrous.”

A Highways England spokesman said: “As stated, the vast majority of the 100,000 chargeable crossings at Dartford made each day are processed accurately and smoothly.

“Given the scale of transactions from time to time errors will be made for which we apologise unreservedly. We continue to working hard to ensure that errors are kept to an absolute minimum.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Bexley Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Bexley Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Bexley Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Latest Bexley news

Wednesday, October 17, 2018

People who live, work and travel across Kent, Thurrock, Essex and beyond are being invited to shape plans for Britain’s biggest road tunnel as Highways England hostrf the first of 60 public engagement events on the multi-billion pound Lower Thames Crossing project this week (Tuesday 16 October).

Wednesday, October 17, 2018

“Devastating” plans for a house of multiple occupancy in Sidcup have been approved despite pleas by residents.

Monday, October 15, 2018

The pub industry in Bexley, worth around £51million, could take a hit if beer duty is raised as expected in the chancellor’s budget today (Tuesday, October 16), Britain’s Beer Alliance has warned.

Monday, October 15, 2018

A cyclist who died after being hit by a lorry in Erith has been formally identified, as police officers appeal for witnesses to the tragic incident to come forward.

Monday, October 15, 2018

New proposals for Hall Place and Gardens will be discussed in next week’s Places Overview and Scrutiny Committee (October 16).

Saturday, October 13, 2018

Wondering what the weather has in store for us this weekend? Watch our Met Office video forecast.

Friday, October 12, 2018

The new UK and Ireland tour of Let It Be will be arriving at the Orchard Theatre on Monday, October 15.

Thursday, October 11, 2018

A number of warrants have been executed this morning (Wednesday, October 10) in Abbey Wood as part of a proactive operation targeting drugs and associated criminality.

Most read news

Digital Edition

Read the Bexley Times e-edition today

Newsletter Sign Up

Bexley Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists

Family Notices 24