Southeastern trains attacked by Transport for London boss Sir Peter Hendy

PUBLISHED: 09:36 24 April 2015 | UPDATED: 09:36 24 April 2015




He is responsible for London’s transport service.

Transport for London boss Sir Peter Hendy has launched a verbal attack on Southeastern services, saying they were like the “Wild West”.

Sir Peter expressed the views in an interview with Management Today, and branded the service “awful”, likening ticket inspectors to “the Gestapo”.

Comparing suburban service Southeastern with TfL, he said: “People hate the suburban rail service, they hate it.

“If you make a mistake on your Oyster Card on the Tube, we’ll refund it.

“On South West Trains, they’ll fine you. That’s a big philosophical difference.”

Southeastern has come under fire in the past, with a survey of passengers carried out in January showing that Southeastern had the lowest satisfaction rate in the country.

But they are keen to defend their staff.

A Southeastern spokesman said: “We are really proud of our frontline teams and the work they do every day helping hundreds of thousands of passengers.
“It is disappointing that Peter Hendy’s comments do not reflect their dedication and hard work.”


  • Peter Hendy is a major transport figure. SE Trains response to his remarks indicates the problems the passengers have. They are not listening. Let's hope that another train operator can take over the service in the future. The passengers deserve better than the shambles that SE Trains gives them. Something must be done.

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    Wednesday, April 29, 2015

  • Agree with Peter Hendy. Give Dartford trains to TfL. SE Trains say they're proud of their frontline staff. We never see any staff. Ticket offices shut, no staff on platforms. Contrast with London Overground. Refurbished stations, staff at all times, trains that run on time.

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    David Boyle

    Friday, April 24, 2015

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