Southeastern trains attacked by Transport for London boss Sir Peter Hendy

PUBLISHED: 09:36 24 April 2015 | UPDATED: 09:36 24 April 2015




He is responsible for London’s transport service.

Transport for London boss Sir Peter Hendy has launched a verbal attack on Southeastern services, saying they were like the “Wild West”.

Sir Peter expressed the views in an interview with Management Today, and branded the service “awful”, likening ticket inspectors to “the Gestapo”.

Comparing suburban service Southeastern with TfL, he said: “People hate the suburban rail service, they hate it.

“If you make a mistake on your Oyster Card on the Tube, we’ll refund it.

“On South West Trains, they’ll fine you. That’s a big philosophical difference.”

Southeastern has come under fire in the past, with a survey of passengers carried out in January showing that Southeastern had the lowest satisfaction rate in the country.

But they are keen to defend their staff.

A Southeastern spokesman said: “We are really proud of our frontline teams and the work they do every day helping hundreds of thousands of passengers.
“It is disappointing that Peter Hendy’s comments do not reflect their dedication and hard work.”


  • Peter Hendy is a major transport figure. SE Trains response to his remarks indicates the problems the passengers have. They are not listening. Let's hope that another train operator can take over the service in the future. The passengers deserve better than the shambles that SE Trains gives them. Something must be done.

    Report this comment


    Wednesday, April 29, 2015

  • Agree with Peter Hendy. Give Dartford trains to TfL. SE Trains say they're proud of their frontline staff. We never see any staff. Ticket offices shut, no staff on platforms. Contrast with London Overground. Refurbished stations, staff at all times, trains that run on time.

    Report this comment

    David Boyle

    Friday, April 24, 2015

The views expressed in the above comments do not necessarily reflect the views of this site

Latest Bexley news

Tuesday, September 25, 2018

Kent head coach Matt Walker was disappointed to see his side outplayed by County Championship Division Two title rivals Warwickshire on day one of their match at Edgbaston.

Tuesday, September 25, 2018

A man from Bexley who was in a band in the 1960s last month had his dream come true when his former band members reunited to play at a charity dance.

Monday, September 24, 2018

Warwickshire took huge strides towards the Specsavers County Championship Division Two title by totally dominating the opening day against rivals Kent at Edgbaston.

Monday, September 24, 2018

Officers are appealing for information following an assault in Albany Park station.

Monday, September 24, 2018

The most popular names given to baby boys and girls last year in East London suggests that where you live could influence what name you choose for your child.

Monday, September 24, 2018

Bexleyheath based big cat keeper and author, Martin Hill, has released another picture book about the relationship between three young big cats.

Sunday, September 23, 2018

Kent travel to Birmingham for their Specsavers County Championship Division Two title showdown with Warwickshire starting on Monday.

Saturday, September 22, 2018

We talk to hundreds of local business owners every day; we hear their concerns, understand their challenges and share in their successes.

Most read news

Digital Edition

Read the Bexley Times e-edition today

Newsletter Sign Up

Bexley Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists

Family Notices 24