Southeastern trains attacked by Transport for London boss Sir Peter Hendy
PUBLISHED: 09:36 24 April 2015 | UPDATED: 09:36 24 April 2015
He is responsible for London’s transport service.
Transport for London boss Sir Peter Hendy has launched a verbal attack on Southeastern services, saying they were like the “Wild West”.
Sir Peter expressed the views in an interview with Management Today, and branded the service “awful”, likening ticket inspectors to “the Gestapo”.
Comparing suburban service Southeastern with TfL, he said: “People hate the suburban rail service, they hate it.
“If you make a mistake on your Oyster Card on the Tube, we’ll refund it.
“On South West Trains, they’ll fine you. That’s a big philosophical difference.”
Southeastern has come under fire in the past, with a survey of passengers carried out in January showing that Southeastern had the lowest satisfaction rate in the country.
But they are keen to defend their staff.
A Southeastern spokesman said: “We are really proud of our frontline teams and the work they do every day helping hundreds of thousands of passengers. “It is disappointing that Peter Hendy’s comments do not reflect their dedication and hard work.”