TfL chief apologises for calling Southeastern rail services ‘s**t’

PUBLISHED: 11:02 29 April 2015 | UPDATED: 11:02 29 April 2015

Southeastern train

Southeastern train


London transport chief says comments were “unjustified and excessive”

Transport for London chief Sir Peter Hendy has been forced into a grovelling apology after calling services by Kent train operator Southeastern as “s**t” in a recent interview.

The commissioner for London transport made the remarks during a recently interview, comparing ticket staff to being “like the Gestapo” and that commuters were forced into a “Wild West” environment.

Speaking to Management Today, he had said: “They are s**t awful. Every now and again some people like the Gestapo get on and fine everyone they can. People hate the surburban rail service.”

But now Sir Peter has written to David Statham, managing director of Southeastern, withdrawing the comments.

The letter is reported to say: ““My comment is unjustified and excessive and I apologise.

“I know everyone there is doing their best to offer a good service in the context of the franchise you have and the infrastructure you operate on.

“If there is a context, the interview was several weeks ago during the worst of the issues at London Bridge.

“But that’s not an excuse. Passion is no excuse for insult. Sorry.”

Southeastern this morning said they would not comment on the apology but had previously described the comments as “disappointing”.


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