Trust behind Queen Elizabeth Hospital and Queen Mary’s Hospital services “requires improvement” says CQC

PUBLISHED: 10:54 17 August 2017 | UPDATED: 10:54 17 August 2017

Queen Elizabeth Hospital

Queen Elizabeth Hospital


The trust has failed to improve on its previous inspection three years ago

A damning report has revealed staff shortages and safety concerns at a hospitals’ trust treating Bexley patients.

Lewisham and Greenwich NHS Trust runs Queen Elizabeth Hospital in Woolwich and Lewisham Hospital, as well as a number of services at Sidcup’s Queen Mary’s Hospital,

Despite being out of the borough, many patients are referred to QEH for a number of services, including its maternity ward.

When inspectors visited in March, they found safety, effectiveness, responsiveness, leadership and care all required improvement, the same rating it received three years ago.

In a report published on Thursday, the Care and Quality Commission warned “shortages of medical, nursing and allied health professional staff in most departments” were having an impact on delivery of care and patient safety.

At the time of the inspection, there were 1,159 vacant posts, including 346 nurses and midwife positions.

The trust has responded by saying it is running “major recruitment campaigns locally, nationally and internationally” and has hired 90 nursing staff since the visit.

Inspectors went on to warn of a “significant risk of infection” due to breaches of Infection Prevention and Control policy by surgeons.

Cleanliness concerns also spread to the maternity and gynaecology department, where “I am clean stickers” were used on surfaces which inspectors found to be of a poor standard.

At QEH, end of life care was branded “inadequate”.

England’s chief inspector of hospitals, professor Ted Baker, said: “The trust has not made sufficient progress since our last comprehensive inspection. There remain areas of unresolved risks and areas for significant improvement. This included the acute emergency pathway at Queen Elizabeth Hospital.

“However, we did see good and some outstanding practice in the trust’s community services, and great credit goes to the staff in these services for the quality of care they provide.”

Dr Elizabeth Aitken, medical director for the trust, said: “We were not getting it right for every patient every time when the inspection was carried out. We apologise to the individual patients and their families where the report shows we were failing to provide the best care.

“We launched a major safety and quality improvement plan immediately after the CQC inspection in March and have made significant improvements for patients.

“The CQC report also acknowledges several areas of good and outstanding practice and highlights many areas where the trust has improved since the last inspection in 2014. We are extremely proud of our staff who work so hard, often under significant pressures.”

Latest Bexley news

Tuesday, June 19, 2018

The parents of murdered teenager Jimmy Mizen have been visiting London South East College’s campuses in Bexley and Bromley, in support of the college’s Stay Safe this Summer Campaign.

Monday, June 18, 2018

Heino Kuhn’s fourth century in his last five Royal London One-Day Cup innings lifted Kent into their first Lord’s final in 10 years as they edged out Worcestershire by two wickets.

Monday, June 18, 2018

A man and a teenager have been arrested in connection with the supply of drugs after their car failed to stop for patrols in Swanley.

Monday, June 18, 2018

Kent welcome Warwickshire to Tunbridge Wells for top-of-the-table clash starting on Wednesday

Sunday, June 17, 2018

How many players do you remember from Sir Bobby Robson’s team which captured the hearts of the nation at Italia 90?

Sunday, June 17, 2018

One in eight people in Bexley are living with depression or anxiety, according to a survey of patients registered with GPs.

Saturday, June 16, 2018

Who will also impress at this summer’s tournament and potentially force themselves into our all-time World Cup XI?

Saturday, June 16, 2018

Almost one in four of Bexley Clinical Commissioning Group’s cancer patients waited at least two months to start treatment following referral by their GP.

Most read news


Having a brand new kitchen is something that lots of people want but can only dream of. Sadly keeping up to date and making our living spaces as nice as they can be is a costly and incredibly stressful business. Even a fresh coat of paint makes all the difference but isn’t easy or quick.

Who wouldn’t love the chance to go on a shopping spree. Imagine being able to walk into a shop and choose whatever your heart desires without having to worry about how much it costs.

Digital Edition

Read the Bexley Times e-edition today

Newsletter Sign Up

Bexley Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy


Show Job Lists

Family Notices 24

Local business directory

Our trusted business finder