Welling GP practice ‘confident’ it will escape special measures after ‘inadequate’ rating from CQC

PUBLISHED: 12:35 23 November 2017 | UPDATED: 12:36 23 November 2017

The Welling practice has been placed in special measures

The Welling practice has been placed in special measures

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The practice is about to move location on Upper Wickham Lane

‘Bad timing’ contributed to a Welling GP practice being given the lowest possible rating by inspectors, the practice’s lead doctor has said.

Bexley Group Practice in Upper Wickham Lane has been rated inadequate overall by the Care Quality Commission, plunging it into special measures.

Two years after being told the practice ‘required improvement’, Dr Nisha Nair from the practice is set to “majorly improve” by moving to a new building further along Upper Wickham Lane.

She said: “The building we are in right now is very small, we aren’t able to offer all of the facilities we would like to.

“But for the past two years we have been working with Bexley CCG and NHS England to get a new building, and on December 15 we will be moving in.

“Once we’re in, we’re very confident all of the concerns over safety and patient satisfaction will be resolved, there will be 21st century facilities and patients will be much happier.”

In its damning report published today (Thursday), the CQC said the practice, which cares for more than 1,800 people, did not have the necessary equipment to treat medical emergencies.

The practice, which will be moving to a new building still in Upper Wickham Lane, was also told to improve patient satisfaction regarding interactions with reception staff and nurse consultations.

Ursula Gallagher, deputy chief inspector of general practice at CQC, said: “As a result of the deterioration found at the most recent inspection we are placing Bexley Group Practice in special measures. Services placed in special measures will be inspected again within six months.

“If insufficient improvements have been made we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.

“Special measures will give people who use the service the reassurance that the care they get should improve.”

The effectiveness of treatment at the practice was rated as good at the inspection in June.

Dr Neah added: “We are absolutely convinced that once we move into the new building next month we will be ready for the next visit, it was just slightly bad timing that CQC came before our move.

“Once we’re in, we will have a larger waiting room with better facilities to help improve safety and patient satisfaction.”

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