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£50 'goodwill' gesture offered to power cut residents

PUBLISHED: 12:04 29 July 2009 | UPDATED: 16:58 25 August 2010

THOUSANDS of residents affected by a three day power cut in north Kent and south east London have been offered a goodwill gesture of £50. EDF Energy Networks sent letters to customers this week offering those who were without electricity for more than 24

THOUSANDS of residents affected by a three day power cut in north Kent and south east London have been offered a goodwill gesture of £50.

EDF Energy Networks sent letters to customers this week offering those who were without electricity for more than 24 hours continuously from 1pm on Monday July 20, when the outage started, the payment.

Properties across Dartford, Crayford, Bexleyheath, Erith and Orpington were left without electricity after a fire, thought to have been started by vandals, broke out in the station in Central Road, Dartford.

About a third of the 100,000 residents and businesses affected by the outage had power restored the following morning.

EDF used generators and electricity from other networks to supply electricity intermittently during the outage. But thousands went without any electricity for several days.

An EDF spokesperson said: "Due to the exceptional nature of the event, this incident is outside the scope of the Electricity Guaranteed Standards regime. However, EDF Energy Networks would like to offer a goodwill gesture of £50 to those customers who were without supply for more than 24 hours continuously from 1300 hours on Monday July 20, in recognition of the inconvenience caused.

"While we sympathise with any losses you may have incurred, I regret that liability for them is excluded under our Terms of Connection. Loss recovery is always a matter for your own insurance.

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