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Call to improve Dial-A-Ride

PUBLISHED: 10:52 04 March 2010 | UPDATED: 17:38 25 August 2010

EASIER booking options and more reliability are needed for the free door-to-door travel service Dial-a-Ride, the London Assembly s

EASIER booking options and more reliability are needed for the free door-to-door travel service Dial-a-Ride, the London Assembly's transport committee was told on Tuesday.

People who use the service and other door-to-door transport services shared their views with representatives from Transport for London (TfL), London Councils, Transport for All and the London Ambulance Service.

Miriam Haywood from the Royal National Association of Blind People said she had personally paid a cab fee when a booked Dial-A-Ride did not turn up for a member after two hours of promises.

Mandy Maddock of Disability Croydon said in one case a driver who was five minutes early appeared at her bedroom door rather than waiting outside. David Brown, managing director of surface transport for TfL, said things could always be improved but customer satisfaction was going up.

He added: "It reminds us all that our customers are much, much more vulnerable. We have got to remember that."

The meeting heard that they had not managed to reach the 1.4 million trips target. They forecasted 1.26 million.

It was suggested a whole range of schemes that assist people with mobility impairments and special needs to travel could be streamlined under one contact number to make things more simple.

Concerns were raised that medical transport was organised differently, with decisions being made by clinicians and GPs. The meeting also heard concerns that if control for services passed to boroughs, each borough would have different levels of provision.

louise.dunderdale@archant.co.uk

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