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Dartford Crossing comes under fire again as Dartcharge lambasted as ‘ludicrous’

PUBLISHED: 12:25 25 June 2015 | UPDATED: 12:01 02 July 2015

Dartford Crossing

Dartford Crossing

Archant

While most transactions are smooth, some problems have arisen with new system

A motoring organisation has blasted Dartcharge - the Dartford Crossing remote payment system - claiming it is ‘ludicrous’.

The new scheme - called Dart Charge - has been in place since November 29. Motorists have no longer had to stop at toll booths to pay for the crossing. Instead, they can pay remotely, either online, on the phone, in certain shops or by post.

The idea behind this is that free flowing traffic should move more quickly, as overhead cameras using number plate recognition technology are in place to catch any toll-dodgers who will be issued a fine for non-payment.

While the majority of users have a smooth experience, some users have suffered problems with being double charged, or getting through to the call centre.

Now Dartsave have put together an infographic, showing some statistics they say demonstrate the failure of Dartcharge. You can see the infographic here.

Dartsave director Chris Billing said: “Our infographic is a quick way to see just how badly users of the Dartford Crossing are being let down by Sanef and Highways England. There needs to be a major reform of the system because the cost to motorists is completely ludicrous.”

A Highways England spokesman said: “As stated, the vast majority of the 100,000 chargeable crossings at Dartford made each day are processed accurately and smoothly.

“Given the scale of transactions from time to time errors will be made for which we apologise unreservedly. We continue to working hard to ensure that errors are kept to an absolute minimum.”

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