Inspectors have rated this Bexleyheath care home as 'good' in all areas
PUBLISHED: 11:00 08 June 2017 | UPDATED: 11:00 08 June 2017
The care home was inspected earlier this year
A Bexleyheath care home has been declared good across the board by inspectors, after a previous inspection claimed leadership ‘required improvement’.
Adelaide Care Home received an unannounced inspection from the Care Quality Commission earlier this year, with the results published in April.
The care home currently has 74 residents, 45 of whom have dementia.
As part of the inspection, the CQC checked how safe, effective, caring, responsive and well-led the service was for its residents and staff.
Inspectors found the 112 staff at the home on West Street “respected people’s privacy and dignity and promoted independence,” adding “interactions between staff and people using the service were positive and people told us staff were kind and supportive”.
One resident told inspectors “it’s very nice here, staff are amazing and I am not exaggerating”.
In April last year inspectors found “staff records, accidents and incident records” weren’t up to date with their findings, and the home was lacking a CQC-registered manager.
Manager Shiella Davies had joined a month prior to the inspection, and was in the process of registering, having now now fully registered..
One member of staff told inspectors: “Before the registered manager came I felt it was a bit up in the air with no structure, but now I feel there is more structure and support and we work better together.”
MS Davies said: “We’ve improved our leadership by keeping strong paperwork of all complaints and incidents that people have.
“The reason both the staff and the residents are happy here is that when there is a problem or complaint, we address it and improve, so everybody feels appreciated and listened to.
“We have a commitment to promoting independence and choice for our residents, supported by the highest quality care.
“It is a care home with a difference, where every resident joining us makes a positive choice about their future; a future that offers companionship and a stimulating and interesting lifestyle. Thank you to all the team.”
The inspection took place on March 30 and 31.