‘Loss of Lloyd’s insurance deal may cost my dog his life’ says Thamesmead woman

PUBLISHED: 15:26 12 April 2012

Sorrinda Bridgewater with Shayman

Sorrinda Bridgewater with Shayman


Owner fears she may not be able to afford bills after losing Lloyd’s life insurance policy for her dog

A dog owner fears she may have to put her beloved pet down after a high-street bank ended her lifelong pet insurance deal.

Sorinda Bridgewater, 50, of Fieldfare Road, Thamesmead, says she may take the drastic action because nine-year-old Shayman has an existing condition which will see her struggle to find another insurer.


Shayman had been insured by Lloyd’s Bank all his life and his owner, who suffers from Lupus which affects the immune system, worries how she will cope if she loses her dog.

Miss Bridgewater said: “He has a slipped disc which requires constant medical care, and I’m not very well myself – Shayman acts as my working assistance dog.

“I’m on benefits and I pay what I have to out of that sum but there’s no way I’d be able to meet the whole amount without pet insurance.”

In the last year, Shayman’s medical condition cost £4,000, for which £3,000 was paid out of Miss Bridgewater’s Lloyd’s policy. The bank originally announced its decision to end lifelong pet insurance last November, but the issue was highlighted last week following a critical report from the Financial Ombudsman.

A spokesman for Lloyd’s said: “We acknowledge that this decision has caused some concern among some existing customers whose pets have pre-existing medical conditions. We are urgently working on a solution for customers.”

A spokesman for pet charity PDSA said: “We were very sorry to hear about Miss Bridgewater’s situation because we understand the unique and rewarding bond many people have with their pets. If any pet owners are struggling with bills they should check if they are eligible for PDSA’s charitable veterinary care.”

If you value what this story gives you, please consider supporting the Bexley Times. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Latest from the Bexley Times