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New online tools help residents gauge local police performance

PUBLISHED: 18:05 05 January 2015 | UPDATED: 18:05 05 January 2015

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Residents can now see how local police are performing

Police have launched two new online tools so that residents can see how the force is performing.

The tools - called the confidence dashboard and neighbourhood confidence comparator allow the public to see how well their local police are performing compared to other similar areas and also which Londoners in terms of age and ethnicity have the least confidence in the police.

The confidence dashboard shows confidence at a borough level and between different social groups. It highlights an ‘east-west’ confidence divide with those living in west London generally reporting a more favourable attitude toward the police. In Bexley overall confidence in the police is 71 per cent; the highest confidence being 86 per cent in Richmond and the lowest 49 per cent in Newham.

The Dashboard also reveals that since March 2012, confidence in the police has improved across all groups.

Boroughs in London are made up of a wide variety of neighbourhoods and simple borough comparisons do not give the full picture of local confidence levels.

Confidence differs across Bexley’s three neighbourhoods, being 75 per cent in Bexley Central, 60 per cent in Bexley North and 77 per cent in Bexley South.

The neighbourhood confidence comparator groups London’s 108 policing neighbourhoods into 12 types depending upon dozens of economic, demographic and social indicators.

Bexley Central and Bexley South are classified as ‘quiet ageing outer’ along with eight other neighbourhoods, with confidence ranging from 61 per cent in Havering Central and Havering South to 78 per cent in Bromley South-West. Bexley North is classified as ‘green city fringe’; eight other neighbourhoods come under this type and the confidence levels range from 55 per cent in Eltham to 75 per cent in Sutton North.

Grouping neighbourhoods in this way makes it easier to see clearly which neighbourhoods are alike. It is hoped that police leaders from low confidence neighbourhoods can look to their peers in similar neighbourhoods that score higher on confidence, and borrow ideas for how to improve engagement locally.

The deputy mayor for policing and crime Stephen Greenhalgh said: “The Mayor and I have been clear - cutting crime is not enough, we need to see a boost in Londoners’ confidence. We know that the police themselves can work to improve confidence by engaging with the public, communicating well and addressing local concerns. For the first time we are giving Londoners a clear picture of confidence in their neighbourhood, and we are challenging local police forces to do better.

“Right now in Bexley, confidence in the police is not quite as high as we would like, although some parts of the borough have higher confidence scores. We hope these tools will be used by local police leaders to make fair comparisons between similar neighbourhoods in order to learn from areas of London with higher levels of confidence.”

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