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Personal details lost in post

PUBLISHED: 11:48 16 July 2009 | UPDATED: 16:56 25 August 2010

AN INSURANCE company has been reprimanded after losing a disk containing the personal details of thousands of customers.

AN INSURANCE company has been reprimanded after losing a disk containing the personal details of thousands of customers.

Staff at Jubilee Managing Agency Limited, in Sidcup House, Station Road, did not use a courier to send a disk containing details of approximately 2,100 policy holders to one of their advisors, against procedure.

Last Tuesday, the Information Commission's Office (ICO) found the company in breach of the Data Protection Act, forcing them to sign a formal undertaking to prevent similar blunders to the one last December.

A company spokesperson said: "As soon as we became aware that a disk containing some policyholder personal information had gone missing we notified the ICO and instigated a full investigation.

"We contacted customers whose details were contained on the data disk and notified all the relevant regulatory authorities.

"We have no reason to believe that the data was obtained by a third party or misused. However, as a precaution we took immediate action to advise customers of a number of measures to prevent possible misuse of their data. We set up a helpline for customers who had any concerns or queries. We have specific procedures in place for the transfer of data but it is clear that, on this one isolated occasion, these were not followed.

We have taken on board the ICO's findings and made changes to enhance our existing procedures and policies."

marina.soteriou@archant.co.uk

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