Southeastern third last in customer satisfaction survey

PUBLISHED: 11:06 22 February 2013 | UPDATED: 11:08 22 February 2013




Southeastern has come third last in a train-users customers satisfaction survey.

The study, carried out by consumer magazine Which?, found only 43 per cent of people who use them are satisfied with the service they receive, just ahead of Greater Anglia and First Capital Connect.

They placed 17th out of 19 overall.

Bexleyheath resident Derrick said: “That rating is generous.

“Just a complete disregard for the passengers that have to endure this day in, day out. Cancelled trains with no explanation, trains running peak time with limited rolling stock, poor communication and to top it all, year on year, inflation busting fare rises.”

A Southeastern spokeswoman said: “Since we commenced running the franchise, we’ve increased the number of train services, refurbished stations, provided more cycle facilities and enhanced CCTV and security.

“Our trains are also now more punctual than ever before.”

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