Southeastern to run Bexley and Kent train services until 2018
PUBLISHED: 11:39 27 March 2013 | UPDATED: 12:17 27 March 2013
Southeastern will operate train services in Bexley, south-east London and Kent until at least 2018, it has been announced today.
The company’s contract was due to end in April 2014 but the Department of Transport has announced there will be a reorganisation of how franchises are awarded in the wake of the collapse of the West Coast competition last year.
The likes of Transport for London had been expected to submit bids to run the services.
Southeastern users came third last on a customer satisfaction poll carried out by consumer magazine Which? last month for the 17 train companies which operate in Britain.
Commuter Jeff Driscoll said on Twitter: “Upset, annoyed, outraged, shocked, suicidal..... Need I go on? Screw #southeastern!”
A Southeastern spokesperson said: “Southeastern, one of the Govia franchises, has a strong record of improving services for customers over the past seven years – with record levels of punctuality and customer satisfaction.
“The company also played a major role in the successful delivery of transport for the London 2012 Games last summer. It will continue to work with Network Rail and other industry partners to carry on improving services for passengers.”