Thamesmead care home plunged into special measures, months after it was rated ‘good’

PUBLISHED: 12:19 02 December 2016 | UPDATED: 12:19 02 December 2016

Brook House Care Centre in Thamesmead has been placed in special measures

Brook House Care Centre in Thamesmead has been placed in special measures


The home has six months to turn its service around

Dementia sufferers at a Thamesmead care home received ‘inadequate’ care according to a new report.

In March Brook House Care Centre was rated by the Care and Quality Commission.

But a surprise inspection in September revealed major problems at the home which looks after adults over 65.

Safety was given and leadership were given the lowest possible scores at the inspection, with both branded ‘inadequate’.

On whether the service was caring or not, the report read: “People had mixed views about the way they were cared for and supported.

“They told us they were treated with dignity and respect. We saw some glimpses of sensitive care provided.

“People’s cultural needs were not always respected. However, there was very little interaction between staff and the people they supported during the inspection.

“We saw that people were provided with information about the service in the form of a guide but that some of the information in it was not accurate as it related to another service.

“People’s care plans did not evidence their or their relatives’ involvement in decisions about their care.”

The care home is now in special measures, and has six months to turn itself around.

A spokesperson for the home said: “We take the feedback from the CQC seriously and have instigated a robust action plan to address the matters raised.

“We are working positively and closely with the regulator and the local authority and we will continue to do so to ensure the service meets the needs of our residents.

“We are confident that our actions will satisfy the CQC. We note the many positive comments from relatives and residents in the report.”

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