Trading Standards help save pensioner losing £100 a week

PUBLISHED: 09:33 11 August 2016

Bexley Council offices

Bexley Council offices


The team has received national praise for their work to help the victim

Trading Standards in Bexley which succesfully helped an elderly pensioner who was spending more than £5000 year on prize draws, has won national recognition.

The victim, who has remained anonymous, had been paying about £100 a week to prize draws and scams for around five years, before officers intervened in 2013.

She had also been giving out her bank details, which had led to money being taken out of her bank account.

Officers from Trading Standards had been referred to help the woman by her local post office.

The case is now being praised by the National Trading Standards Scams Team.

To begin with, the victim, referred to as Mrs C, said she missed speaking with her scammers.

Mrs C continued to contact the people who were scamming her, before Trading Standards arranged regular visits from a befriender, and she joined a local group.

Her post was diverted to her daughter’s address and officers helped to change the pensioner’s bank details.

Mrs C has told the Trading Standards officers who visit her that, thanks to their help, she now has enough money to get her roof repaired and to do other jobs around the house.

Leader of Bexley council, Teresa O’Neill, praised the work.

She said: “We are very proud of the excellent work the team do to protect our vulnerable residents.

“This case shows how much work is involved and how much is at stake.”

If you know someone who you feel is at risk from scammers, please contact Citizens Advice consumer services on 03454 04 05 06.

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