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Winter fuel cut off date is just cold

PUBLISHED: 14:10 26 November 2008 | UPDATED: 15:44 25 August 2010

WHOEVER could have the cold heart to renege a promise to help those reaching their twilight years?

WHOEVER could have the cold heart to renege a promise to help those reaching their twilight years?

Readers over the age of 60 should be aware by now that they are ready to receive a government grant each year to help pay their winter fuel bills.

An advert that appears in most papers including the Times reads: "We pay more than 11 million customers aged 60 or over throughout November and December, so don't worry if you have not received your payment yet."

Yet when Keith Runacres, of Brook Lane, Bexley, rang up to get his £250 discount after turning 60 on October 23, he was told he did not qualify.

A not-so-hotline operator told him there was a cut off date for qualification, September 23.

If you are born between that date and the New Year, apparently you don't get a look in until you're 61. His wife, Delphine, told Times Diary: "They say ring up and ask and there is always a small catch. They told me to ring my MP.

"Obviously cutting that heating bill would have been nice because he feels the cold more with his heart condition."

Perhaps Derek Conway MP can sort out Mr Runacres' heating hitch.

He must know a thing or two about keeping bills low, having to heat two homes and all...

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